Best Practice - Distribution

 

Three Classic Tips for Customs Brokers

Benn Bekic, Executive Vice President Strategy for WiseTech Global, shares three practices that Customs experts consistently follow to boost their businesses. One of the privileges of developing software for Customs brokers is that you get to have an honest, behind-the-scenes look at their businesses. After a while, you start to see trends, and you get a better sense of what works in this industry. And then you see what works much, much better. Here are some of the things I’ve observed my most successful broker partners doing.   1. Select a Niche It may be a textbook, business school strategy, but it really works in our

More

New retail model for high street shops, eCommerce leveraging urban logistics

The rapid and relentless rise of eCommerce means bricks and mortar retailers must embrace an ever changing logistics model. The need is for a leaner more agile operation and this is being realised by high street retailers such as Argos as they compete to stave off the big pure play specialists. As part of the retail sector's response to internet savvy shoppers it seems only yesterday that stores implemented Click and Collect (C&C). Now 70 per cent of Tesco Direct's business is C&C. The success of this channel creates a new challenge as retailers need to provide more storage room for goods that

More

The Benefits of Data Sharing for Independent Freight Forwarders

Martin Lee, Business Development Executive for WiseTech Global, explains how accelerated data exchange between agents brings efficiency gains and growth opportunities to independent logistics providers.    Milton Keynes, UK, July 14, 2015.  The industry has long operated in data isolation, maintaining a veil of secrecy with supply chain partners. But the companies who do so are denying themselves the benefits of building a single, efficient global data flow. With today’s technologies, trusted partnerships can be achieved while keeping confidential commercial information securely segregated. Let’s start by stripping away the secrecy. Everyone likes to think that no one else knows who their customers are and

More

Transformation,One Step at a Time

Stuart Mann, WiseTech’s Global Implementation Manager, points out that no matter how small, every new move you make should advance your business as a whole. Most organizations large and small can achieve a fast implementation and a quick return on their investment, but a few never realize their full potential. The dividing line between success and failure is very thin. From fear of selecting the “wrong” software to unrealistic implementation plans that lead to disaster, you can often find several warning signs within the range of attitudes towards the change. Business common sense tells us that organizations are holistic entities defined by

More

Collaborate, Compete, Scale, and Succeed

Mark Connell, Senior Logistics Architect with WiseTech Global, explains how smaller transport companies are growing from collaboration rather than shrinking by competition.   All around the world, the very small and the very large transporters and warehouse operators are surviving (maybe thriving), but the mid-level is being squeezed at both ends. While small businesses can create personalized, niche service offerings and the large ones have size and network capacity on their side, the middle can’t seem to scale up to keep up, and it’s too costly to scale down.   Unlike a transaction-based business such as freight forwarding, transporters have huge capital costs tied

More

Why is the logistics market still focusing solely on revenue

The postal logistics and delivery sector is a highly competitive marketplace.  Each business in this space operates on very small margins, and the winners are those organisations which best understand their costs and drive their customers to sign up for longer term contracts at profitable levels.  So why is this happening in so few organisations?   The simple answer is that it is difficult. It is however achievable when organisations change from having very little focus on data, to being rifle-focused on the use of data to gain insight and drive the business forward.   For example: once an organisation knows how much a

More

Is Your Logistics Operation Determining the Fate of the Haulage Industry

The driver shortage is being described as the biggest issue facing the road haulage industry today, due to the total driver numbers decreasing each year. The RHA has quite rightly focussed on how the industry can be made more attractive to newcomers by suggesting government funding for vocational training to ease the cost to the individual of obtaining an LGV license. In addition many transport fleet operators are thinking of how to retain existing drivers as well as attract new ones. But is anyone asking why the numbers of drivers are declining so rapidly, is the industry really that unattractive?   Some

More

One giant leap for eCommerce SMEs

By Ian Roper   How can SMEs gear-up for e-commerce and take on the giants in their market? Consumers now expect everybody to offer next-day delivery, guaranteed time-slots, the right product every time, and no-quibble returns policies – areas that the larger companies are well tuned into. But with a little forethought it is possible for smaller firms to compete too.   Logistics companies are helping to bridge the gap. Big and small e-tailers often use the same carriers, with the same technology and very probably the same vans, drivers and delivery rounds. Once the order is despatched, the customer experience is essentially the

More

Trading White Boards for Key Boards

Mark Connell, Senior Logistics Architect with WiseTech Global, explains how to overcome obstacles when moving to a TMS You’ve made a decision to move your transport operation from a paper-and-whiteboard administration to a fully automated Transport Management System (TMS). But how do you overcome the obstacles you know you’ll face in getting your staff to adopt and adapt? The answers lie in explaining what’s in it for them; creating easy bridges between the old and the new and focusing on early wins to build trust in the TMS. Getting a TMS up and running can be incredibly difficult, but the fundamental challenge

More

Applied Modelling Algorithms the intelligence behind E-Fulfilment

E-commerce, the transacting of sales over the internet, is the fastest growing retail market in Europe, and according to the Centre for Retail Research online sales in the UK, Germany, France, Sweden, The Netherlands, Italy, Poland and Spain are expected to reach a combined total of 111.2 billion pounds sterling in 2014. Growth in online sales continues to increase as consumers become more confident in the safety of the commercial transaction and, importantly, more accustomed to this new buying process. Buying a dress online is very different to the high street with several trips to the dressing room to try on

More

Thought Leadership Series Compliance

Stuart Mann, Global Implementation Manager, knows there’s no longer any excuse for compliance failure. With the development of new markets and new products, global trade continues to generate new opportunities for those in the logistics industry. Our reliance on these trade flows and the cost of getting them wrong create enormous challenges for those managing the supply chain. As international trade and national security increasingly go in hand in hand, the spotlight shines brightly on compliance. The policies, procedures, systems, and tools used to meet the expanding rules of global trade can be broadly brought together under a Geo-Compliance Strategy (GSC),

More

Driving environmental efficiency the Farrall way

Phill Brooks, General Manager of Farrall’s Transport, explains how the company has taken significant steps to minimise its carbon footprint – actions that have also had a positive impact on the bottom line and growth. The national HGV fleet travels some 16 billion miles in a year in the UK, consuming over 2 billion gallons of diesel and racking up a national fuel bill of nearly £11 billion. A ten per cent reduction would save the UK logistics sector over a billion pounds. Moreover, the transport sector is responsible for approximately a fifth of UK domestic greenhouse gas emissions and freight

More

The world of logistics is a key area where customer satisfaction levels need to be managed, says DHL

The potential to disappoint is huge – delivering something late, not at all, or in worse condition than when it started the journey   How often does a service company truly exceed expectations? For many consumers, the satisfaction from purchasing a physical product often increases significantly from the moment they unpack and begin utilising the product (i.e. such as a new technological device). However, when it comes to services that consumers utilise, the satisfaction delivered as a result of the service rarely increases to the same extent once the service experience has come to an end. Gloria Torres, Head of Customer Service for

More

Maximizing Productivity in E-commerce 3PLs

Continuous e-commerce growth has prompted an increasing number of retailers to use third-party logistics providers for handling their direct-to-consumer fulfillment.  But for retail logistics executives, assessing 3PL capabilities that best fit their company’s requirements can be a challenge, yet critical for optimum ROI.   by Jeffrey B. Graves, President, Sedlak Management Consultants, Inc.   As e-commerce continues its rapid growth into virtually every market sector, retailers are anxious to expand their presence online to capture this market share.  Between 2006 and 2010 global online retail sales grew by 16.3 percent annually, according to Global Online Retail 2011, published by Datamonitor.  Online retail sales for 2010 alone showed

More

Overcoming the challenges of urban deliveries

 Changing consumer lifestyles and buying habits are forcing retailers and manufacturers to re-think how they deliver goods in urban areas, both to stores and to e-commerce customers. Cities are more congested and densely populated than ever before, and customer-service expectations have never been higher. We examine how innovative companies are maximizing the efficiency and cost effectiveness of their urban delivery options both to stores and end-customers ,in response to changing purchase habits.    City challenges “Increased traffic and congestion is having a huge negative impact on the efficiency of deliveries in urban areas,” says Prithu Srivastava, Strategy Director, South and South-East Asia at

More

Benefits of Pick & Pack Fulfilment Services

  Pick and pack fulfilment is becoming an attractive option for companies looking to outsource their fulfilment requirements to specialised providers. Darren Woollard, Director of DMG Freight Services, explores potential benefits of pick and pack fulfilment services.    Generate a larger volume of products at lower prices   Because fulfilment companies are processing the needs of multiple companies, they are capable of generating a larger volume of products than a single company. Because of the large volume of products, they are also a more affordable option compared to a company doing it on their own.   Better cost/benefit ratio   Outsourcing to a fulfilment company offers all clients the

More

A lead logistics providers role in supply chain design and management

In this first in a new series, Paul Parry, Vice President, Global LLP at DHL Supply Chain, explains how an LLP can transform your business’s supply chain   In this new series, I’ll seek to demystify the role of a lead-logistics provider (LLP), and explain how its various components can help your business thrive in turbulent times.    First, I’ll look at how supply chain design can unlock your business’s potential, and how supply chain management services can help your ideas gain traction. Part two will look at operations: how the ‘control tower’ can deliver real results, and how an LLP helps to continually

More

Increasing economic prosperity fuels demand for logistics in China

 In continuing its impressive development path of recent decades China has become two economic markets that are interconnected and converging:  - its Global market which is driven by mass production for export to developed countries and  - its Local market which revolves around rapidly expanding domestic consumption. Multi-national companies first came to China to take advantage of abundant supply of low-cost labour and incentives to establish operations in Special Economic Zones. Nowadays they remain in China to sell products to Chinese consumers in the local market. Factories and shops are interconnected and converging – the workers have become the shoppers. One development has

More

Twintec design and construct jointless steel fibre reinforced floor slab for Distribution Centre in Thailand

 51,500 square metres of ‘jointless’ steel fibre reinforced (SFRC) floor slab has been designed and constructed by Twintec Industrial Flooring for Tesco Lotus Distribution Centre, Khon Kaen, Thailand.     Tesco Lotus is one of the leading retailers in Thailand and the second largest international business of the Tesco Group with 1,400+ stores, serving 11 million customers every week and has over 45,000 employees. Throughout the 18 years it has operated in Thailand, its business principle of providing the best to its customers has been maintained with pride.   The new distribution centre in Khon Kaen is a multi-use ambient and chill facility designed

More

AEB presents new white paper on inbound supply chain management

While distribution logistics grabs the headlines when it comes to optimising the supply chain, there is one area that is often neglected: the inbound supply chain, which extends from the suppliers to the in-house production centres of industrial enterprises or the logistics centres of retailers. A new white paper by software provider AEB explains how businesses can become more competitive by streamlining their inbound supply chain. Titled “Successful inbound supply chain management”, the white paper can be downloaded free of charge from AEB’s website on www.aeb.com/uk/media/white-paper-inbound-scm.php. Global supply chains are getting ever longer and more complicated and improvement measures often target

More

Handling Legislation Human Resources Technology Distribution Warehousing