Miele, the global premium brand for household and commercial appliances, has chosen ArrowXL, the leading 2-person home delivery specialist to handle their over 2500 consumer home deliveries each month across the UK.
Miele chose ArrowXL as their preferred UK delivery partner because of their 25 years of experience delivering domestic appliances, and strong customer service ethos. They will take advantage of the ArrowXL 24-hour delivery service allowing their customers to nominate their delivery day. The added value service also provides an unpack and position feature, where the delivery team will disconnect old appliances and connect the new ones, removing and recycling all unwanted packaging.
Miele, the German manufacturer is well known for providing high end appliances that are built to last. Customer orders will be collected from Miele’s Abingdon DC for direct injection into ArrowXL depots where it will then be delivered to customers on their chosen day. The askAXL tracking web-app will allow customers to track their orders in real time as their 2-hour time slot dynamically reduces to just 30 minutes. They have full visibility of their purchase as it works its way through the ArrowXL network and on the day of delivery can track the vehicle using the interactive map.
David Pearce – UK Supply Chain Manager at Miele commented: “‘From the outset our interactions with the ArrowXL team have been exceptional. All of the staff involved in bringing the project to life have been engaged and passionate about what they do. From the training days at Abingdon HQ to the daily meetings, we have been kept informed and involved throughout. The honest approach to what is possible without over promising has been refreshing and has resulted in an experience that has exceeded our expectations. The customer feedback so far has been excellent, even when the delivery has not been straightforward the crews have provided amazing customer service, quick resolutions and proactively managed any issues. This allowed us to deliver the project ahead of schedule.
Craig Kavanagh, Sales Director at ArrowXL added: “We’re delighted to be working with such a great company. Miele have an outstanding reputation for building innovative products that last, and we are really pleased to be able to add value to their offering with a fantastic delivery service. From the outset our teams have worked collaboratively to ensure we could achieve the highest levels of service, improve communication and deliver a great customer experience. We look forward to a successful long term partnership.”