Doddle, the leading global e-commerce technology provider, has introduced a range of self-service kiosks to its solution portfolio, enabling retailers and carriers to address the challenge of online returns. The standalone hardware devices enable automated package-less, label-free self-service returns in less than a minute .
The Doddle Returns kiosks are fully customisable and each customer journey can be optimised and pre-built. Customers select start on the touchscreen; scan the return QR code and then place their return into packaging provided . They then take the label printed by the kiosk, apply it to the item and place it in the drop box. A digital receipt is sent by email and the whole process is accessible for all customers thanks to ADA compliance.
Carriers can use the kiosks to form part of a comprehensive returns solution and benefit from increased efficiency through consolidated return parcel volumes and a reduction in carbon. They are also able to provide valuable returns insights to their retail customers with return reason data capture.
Tim Robinson, CEO at Doddle, said: “Our research shows that 94% of retailers see making returns better as a priority for their business. However, most merchants won’t have the ability to develop their own returns solutions in-house. That’s where carriers can come in. By solving this problem for merchants, they can deepen their relationships, win additional new business thanks to a more complete ecommerce proposition, and enable their merchant customers to succeed in ecommerce, driving long-term parcel volume increases. The introduction of our kiosks forms part of our solution, enabling carriers to offer additional services that are convenient, sustainable and cost effective.”