Real-time audio-visual connection to off-site support helps customers decrease unplanned downtime and reduce service costs
Honeywell Intelligrated announces the launch of TechSight, a real-time augmented reality solution designed to reduce repair time and minimize operational disruption in the event of an unplanned outage. The solution leverages smart glasses and a videoconferencing platform to instantly connect on-site technicians with remote Honeywell Intelligrated technical support experts, enabling live service instruction via two-way audio and visual communication.
Available to Honeywell Intelligrated Lifecycle Support Services customers, TechSight allows on-site technicians to share their vision, gestures and voice in real time. Connected, smart glasses enable technicians to receive visual aids like schematics and marked-up images to supplement verbal input, while leaving both hands free for safer, more efficient work. This expedites troubleshooting and resolution, while equipping on-site staff with the expert support to handle complex, non-routine issues that require specialized service prescriptions.
“This enhanced collaboration serves as an example of how the connected distribution center can solve critical supply chain challenges,” says Pieter Krynauw, president, Honeywell Intelligrated. “Every minute of downtime accumulates significant cost that high capacity operations cannot afford. The direct connection to our technical support experts gets mission-critical systems back online quickly while relieving the pressure on our customers to source highly-skilled technical workers.”
As distribution centers compete for a limited pool of skilled labor, TechSight enhances the capability of existing maintenance personnel. This approach can guide inexperienced on-site technicians through troubleshooting processes and reveal simple fixes like incorrect cabling or switch pressure settings. It enables them to tap into the full expertise of Honeywell Intelligrated, while eliminating travel costs associated with flying in an expert for emergency support.